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PRIVACY POLICY

With many clients in the military, law enforcement and Government sector, your privacy is important to us at the Military Watch Resource.  As a client you can be assured of 100% privacy. 

  • Your name and/or information will never be sold or provided to a list.  Your details will not be provided to any individual or group. 
  • Any business transactions will remain strictly confidential unless dissemination is specifically requested by our clients for reference or review.

PURCHASE POLICY

Payment for goods or services shall be due at the time of purchase or service unless prior arrangements have been made.  The Military Watch Resource accepts the following payment types in US dollars:

  • Paypal (preferred)

  • Credit cards - Visa, Mastercard, and American Express

  • Checks and money orders (personal checks must clear prior to shipping).

  • Cash - US dollars

California residents must pay 9.75% State sales tax.


WARRANTY POLICY

Items purchased from the Military Watch Resource are covered by manufacturer's warranty.  Warranty covers defects, but not breakage through neglect, abuse or normal wear.  Batteries and routine service are not covered under the warranty. We reserve the right to inspect all merchandise returned under warranty claims to determine coverage.  You must contact us prior to returning merchandise in order to determine the appropriate return venue.


RETURN POLICY/EXCHANGE POLICY

The Military Watch Resource (MWR) no longer processes exchanges, for the primary reason of expediting the returns process. This will make the exchange process both faster and more accurate. If you would like to return or exchange any item(s) you ordered from MWR, simply return the original merchandise, and place a new order online for the desired items. Your new order will ship as soon as possible. When we receive and inspect the original returned merchandise, you will be refunded for the original order via your original payment method. Please email any questions about the exchange policy to info@broadarrow.net

We only accept returns on merchandise returned in new, unworn, unsized, and undamaged condition. All packaging, instruction sheets, and manuals must also be returned with the merchandise. We will inspect all items upon receipt to determine condition. Unfortunately, we cannot accept returns on items that show signs of use or wear.  You will be refunded upon inspection of the returned merchandise; the full cost minus our original shipping/handling expenses. No RMA is required, but we do recommend that you email us so we can be on the lookout for your return item(s).  Any returns must be within 30 days of purchase.

For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:

The Military Watch Resource
Post Office Box 7535
Porter Ranch, California 91327-7535
USA

Wrong item received/damaged item received/missing item
Please contact us by email at info@broadarrow.net to address any wrong item received, damaged item or missing item.  Incorrect items received must have been products sent to you by our processing error.  Incorrect items ordered by the buyer at the time of purchase must be addressed by our refund policy

 


CONTACT

You may obtain additional details by contacting in writing or e-mail at:

The Military Watch Resource
Post Office Box 7535
Porter Ranch, California 91327-7535
USA

E-Mail: admin@broadarrow.net

All contents Copyright 2001 - 2012 The Military Watch Resource. All rights reserved. No text or images may be used without the express written consent of The Military Watch Resource